Dwell time
Tempo and volume measurably change how long customers browse. Slower, softer programming keeps people in the aisles; we tune it to your trading pattern, not a generic playlist.
Retail & shops
In-store music that works as hard as your shop floor
The right soundtrack changes how long customers browse, how much they spend and how your brand is remembered. We curate it, license it and keep it playing, leaving you to get on with retail.
Why it matters
More than filling the silence
Spend per head
Music influences purchasing decisions at the shelf. Curated flow, with the right energy at the right hour, nudges conversion in a way random shuffle never will.
Brand identity
A consistent, recognisable sound across every store becomes part of your brand, as deliberate as your lighting and fit-out. Multi-site retailers get one dashboard for the whole estate.
Staff atmosphere
Your team hears the music all day, every day. Thoughtful programming that evolves through the week is a quiet but real contributor to morale and retention.
Licensing
What every UK retailer needs to know about playing music in-store
Playing music in a shop is a public performance. UK retailers need TheMusicLicence (combining PRS for Music and PPL), and that applies even if you just have a radio on in the corner. Consumer services like Spotify and Apple Music are not licensed for commercial use, whatever device they're running on.
Every track we deliver is cleared for commercial use, and our play-out logging gives you a clean audit trail. We'll happily walk you through exactly which licences your shop needs, with no jargon and no surprises.
What you get
Six things that matter in retail & shops
Retail-aware curation
Programming from music professionals who understand trading hours: calm mornings, energetic Saturdays, seasonal builds.
Time-of-day scheduling
Different energy at 9am and 5pm, automatically. Set it once and the system follows your trading week.
Multi-site dashboard
Run two shops or two hundred from one place, with per-store overrides when a location needs its own feel.
Offline-first playback
Music plays from local storage. If your broadband drops mid-afternoon, your customers never know.
Fully licensed library
Commercial-use cleared music, plus royalty-free options if you'd rather avoid PPL/PRS tariffs altogether.
UK-based support
Real engineers in Cornwall, not a ticket queue. Most issues resolved same-day.
Questions
Frequently asked
Can I just use Spotify in my shop?
No. Consumer streaming services prohibit commercial use in their terms, and they don't carry the public-performance licences a shop needs. A dedicated business music service plus TheMusicLicence keeps you compliant.
What happens if my internet goes down?
Nothing your customers will notice. The music library lives on the player in your shop and updates overnight, so playback carries on exactly as scheduled with no connection at all.
Can different branches play different music?
Yes. Every store can have its own programming, or you can run one consistent brand sound across the estate and override individual sites when needed, all from one dashboard.
How much does in-store music cost?
Our service starts at £45.99 per zone per month, with hardware options to buy or rent. Multi-site estates get tailored pricing. Get a quote for your shops.
Also from Rosi Systems
Ready to hear it in your retail?
Tell us about your space and we'll build a demo around your brand, usually within the working week.