Frequently asked questions

If music is audible to customers or staff on commercial premises, UK law treats it as a public performance, so you need TheMusicLicence from PPL PRS. That includes "just having the radio on in the corner." The exceptions are genuinely royalty-free catalogues, which we also supply.

No. Consumer streaming services prohibit commercial use in their terms and carry none of the public-performance rights a venue needs, whatever device or speakers they play through. This is one of the most common (and most expensive) compliance mistakes we see.

Music whose rights holders sit outside the collection agencies, so no PPL/PRS tariff applies. Modern royalty-free catalogues are genuinely strong in chill-out, ambient, deep house and classical styles, but mainstream chart pop isn't available this way. We'll tell you plainly which fits your venue.

Every track played is logged per zone with timestamps. When PPL PRS asks what you played, the answer is a report, not a guess.

No, and this is the heart of the design. Music plays from local storage; the connection is used for overnight content updates and reporting. If your broadband dies on Saturday afternoon, the music carries on and nobody knows.

A standard Windows or Linux machine. We supply solid-state, no-moving-parts PCs if you'd like hardware included (from £149 for a set-top box, £299 for a single-zone PC). Built-in sound cards are fine for one zone; multi-zone systems use professional interfaces.

Up to 32 audio outputs per machine, and machines cluster; our largest single-venue installations run more than 60 independent zones. There are no per-zone software fees.

Almost certainly. We output standard line-level analogue, AES3 and Dante audio-over-IP, feeding QSC, Symetrix, BSS, Crown, Bose and most other commercial audio systems without replacement.

Random selection repeats artists, lurches between moods and plays the same songs at the same times. Our system distributes artists, tempos, decades and genres deliberately, remembers what played yesterday, and follows a programme designed by curators from UK radio.

Yes, that's standard. Calm mornings, energetic Saturday afternoons, wind-down at close: schedules follow your trading day, per zone, without staff involvement.

By default it builds gradually from 1 December and stops after Boxing Day. If you want it different (more, less, none at all, earlier) then it's your station and we set it however you like.

Yes, priority weighting (a 1-19 scale) lets current hits lead the rotation while the back catalogue provides depth.

Yes, there's a no-obligation 28-day trial, including couriered hardware where needed. Most venues know within a week.

From £45.99 per zone per month on a 24-month term. Hardware can be bought outright or rented. Multi-site estates and cruise fleets are priced individually. Request a quote.

The UK team that builds the platform, based in Falmouth, Cornwall. We've shipped a bug fix within 60 minutes of the report; that's the standard we hold ourselves to.

Yes. We develop the entire platform in-house, and custom integrations such as announcements, signage, reporting feeds and unusual scheduling are a conversation, not a change request into the void.